By using our services, you agree to comply with and be bound by the following terms and conditions.

1. YOUSOLD ASSURANCE SCHEME:

If you have concerns regarding any aspect of the property purchase process or anticipate difficulties meeting transaction milestones, it is strongly advised to utilise the estate agent's appointed mortgage broker and solicitor.

Utilising the recommended mortgage broker and solicitor ensures additional security and eligibility for a refund of your transaction fee of £550 (subject to terms & conditions). Detailed information regarding the scheme and its coverage can be found by clicking [here].

2. OFFER AND TRANSACTION FEE:

When making an offer, you enter a contractual obligation for a period of 24 – 120 hours, as determined by you, the buyer. If the seller accepts your offer within this timeframe, your saved card will be charged immediately with a transaction fee of £550.

3. TRANSACTION MILESTONES:

The following transaction milestones must be met within the specified timeframe:

- Select a solicitor: 2 days

- Select a mortgage broker: 3 days

- Provide valid ID to estate agent: 3 days

- Complete solicitor instruction forms: 6 days

- Confirm if a private survey is required: 7 days

- Funds on account (with solicitor): 7 days

- Searches ordered: 8 days

- Broker to submit mortgage application: 8 days

- Mortgage valuation survey booked: 21 days

- Mortgage valuation taken place: 21 days

- Survey successful: 21 days

- Mortgage offer received: 21 days

- Private survey taken place: 23 days

- Addressed any concerns from survey: 25 days

- Private survey confirmed as satisfactory: 28 days

- Exchange (subject to contract): 72 days

- Completion: 93 days

The above timescales include weekends and bank holidays.

Transaction Fee and Refunds

All property transactions are subject to the legal principle of caveat emptor i.e. ‘buyer beware’. You should carry out all possible investigations (due diligence) before making an offer.

The £550 transaction fee is strictly non-refundable, except in exceptional cases where a fundamental issue with the property was not disclosed by the seller or the seller’s agent and was not included within the property particulars or property questionnaire.

What constitutes a fundamental issue with a property will be subject to our absolute discretion. It will not include anything which you could have discovered about the property before making your offer or a change in your personal circumstances or your inability to secure a mortgage.

All refund requests will be reviewed by us and you will be informed of our decision by email within 30 days of your request. Refunds, which may be whole or partial, if agreed by us, may take up to a further 15 days to reach your account.

Refunds are highly unlikely if you do not utilise and meet the criteria of our Assurance Scheme or if your miss a transaction milestone.

Welcome to The YouSold Assurance Scheme! We're committed to providing you with peace of mind throughout the property purchase process. Please carefully review the following terms and conditions:

1. Eligibility and Utilisation:

To benefit from The YouSold Assurance Scheme, you must select one of the estate agent's appointed mortgage brokers and solicitors within the specified timeframes outlined in our transaction milestones.

If you choose only the agent's appointed mortgage broker, you'll be covered against milestones related to mortgage matters. Similarly, selecting only the agent's appointed solicitor provides coverage against legal milestones related to conveyancing.

- Delays caused by factors within your control will void the scheme, and you'll lose protection against your transaction fee.

2. Mortgage Offer Deadline:

If, despite adhering to the aforementioned conditions, the agent's appointed mortgage broker fails to secure a mortgage offer for you within 45 days of your offer being accepted, you'll be entitled to a full refund of your transaction fee, provided all previous milestones have been met and you have assisted the mortgage broker by providing any relevant requested documents required to obtain a mortgage offer.

Alternatively, subject to seller agreement, you may be granted an extension to obtain a mortgage offer and continue with the purchase.

3. Solicitor Documentation Deadline:

If, despite compliance with the conditions, the agent's appointed solicitor fails to send out sufficient paperwork in time for instruction, a reasonable additional period equal to the delay will be granted to resolve the matter. Similarly you will be granted additional time in relation to this to add funds on account (with solicitor) and order local searches.

4. Seller Withdrawal Assistance:

In the event that a seller withdraws from the transaction, YouSold will assist to the best of our ability in pursuing the seller for any incurred lost costs.

5. TRANSACTION MILESTONES

The following transaction milestones must be met within the specified timeframe (time frame starts from upon offer acceptance):

- Select a solicitor: 2 days

- Select a mortgage broker: 3 days

- Provide valid ID to estate agent: 3 days

- Complete solicitor instruction forms: 6 days

- Confirm if a private survey is required: 7 days

- Funds on account (with solicitor): 7 days

- Searches ordered: 8 days

- Broker to submit mortgage application: 8 days

- Mortgage valuation survey booked: 21 days

- Mortgage valuation taken place: 21 days

- Survey successful: 21 days

- Mortgage offer received: 21 days

- Private survey taken place: 23 days

- Addressed any concerns from survey: 25 days

- Private survey confirmed as satisfactory: 28 days

- Exchange (subject to contract): 72 days

- Completion: 93 days

We aim to provide you with comprehensive support and protection throughout your property purchase journey. If you have any questions or require further clarification regarding The YouSold Assurance Scheme, please don't hesitate to contact us. Your satisfaction and confidence in our service are of utmost importance to us.